Job Description

UPM Raflatac in Sentura, Tlalnepantla is seeking a Customer Service II to manage a dynamic LATAM customer base within a global supply chain. You will handle orders, changes, rush orders, and returns, while sending confirmations and invoices and communicating updates professionally.

The role requires 3+ years in customer service, fluency in Spanish and English (Portuguese helpful), and solid MS Office skills; Salesforce experience is a plus. Location is on-site in Sentura, Tlalnepantla.

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