Job Description
Launch your IT career with a hybrid Bilingual IT Support Representative role in Ottawa, ON. Provide essential support in both English and French while ensuring users navigate security processes effortlessly.
This 3-month contract with potential extension focuses on supporting end users within a public sector environment. You will guide clients through Multi-Factor Authentication setup and troubleshoot their concerns with devices and login issues. This position is ideal for someone who enjoys problem-solving and values excellent communication while helping others.
Key Responsibilities:
• Deliver bilingual phone support for users in English and French
• Guide users through MFA setup and app configuration
• Troubleshoot login issues and device compatibility
• Verify user identity and maintain security protocols
• Escalate complex issues to senior support teams
Requirements:
• 1+ years of IT support experience with MFA
• Proficient in both English and French
This 3-month contract with potential extension focuses on supporting end users within a public sector environment. You will guide clients through Multi-Factor Authentication setup and troubleshoot their concerns with devices and login issues. This position is ideal for someone who enjoys problem-solving and values excellent communication while helping others.
Key Responsibilities:
• Deliver bilingual phone support for users in English and French
• Guide users through MFA setup and app configuration
• Troubleshoot login issues and device compatibility
• Verify user identity and maintain security protocols
• Escalate complex issues to senior support teams
Requirements:
• 1+ years of IT support experience with MFA
• Proficient in both English and French
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