Bilingual IT Support Associate

Bilingual IT Support Associate

Full time | Modelo:Hibrid Mexico City

Do you enjoy solving user challenges and improving Sales & Marketing systems used by teams worldwide?

Ready to collaborate with global teams to test, launch, and support new digital solutions?

This role focuses on supporting and improving Sales & Marketing systems (including ERP and CRM) as part of SoftwareOne's digital transformation. You will act as the main point of contact for users and stakeholders, helping resolve issues, gathering feedback, and identifying system enhancements. Working closely with business and technical teams, you will support system rollouts, communicate updates, define requirements, and help implement improvements aligned with company strategy. Additionally, you may provide training to ensure users can effectively and efficiently use the tools.

Responsibilities

• Provide technical first- and second-level support for our Sales...