Job Description

POSITION TYPE FULL-TIME, 37.5 HOURS/WEEK

Job Overview:

Provide exceptional service and guidance to customers and providers regarding Dental Insurance matters.

Work Hours (Full-time) 37.5 per week. Flexible availability between Monday to Friday 4:30 AM – 8:00 PM CST (no overnights and no weekends)

Work from Home


Candidates must be able to work in an environment that is separate from other areas within their home, with direct internet access (hard wire) and must also have a mobile device with internet capability. All other equipment is provided and is to be returned at the end of the employment term.

Summary of Accountabilities and Experience:

  • Successful candidates will be required to have 1+ year(s) of experience in a contact center environment.

  • Meet or exceed established performance targets: Attendance/reliability, Call Quality, Average Handle time, and Scheduled Adherence.

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