Bilingual Help Desk Analyst

Bilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Todayjob requisition id: R25043Hybrid: Markham, Ontario**Job Description:****Location**: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be fully remote from New Brunswick.**Salary Range**: $46,400 - $60,000The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures.* Receive calls from end-users (all store, warehouse and head office users), assis...