Job Description
Bilingual French Customer Care Professional (Virtual)
Canada(Remote)
**Job Description**
**Bilingual French Customer Care Professional – Consumer Product Services (Virtual Role)**
**Responsibilities**
**How will you make an impact in this role as a Customer Care Professional?**
+ Consistently deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment by following our Customer First philosophy.
+ Consult with Card Members and probe to understand their needs to resolve their inquiries and reinforce the benefits of card membership.
+ Address general and account-specific customer inquiries- statement and APR inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use your exceptional problem-solving skills to ask probing questions, identify root causes and deliver solutions to exceed Card Members...
Canada(Remote)
**Job Description**
**Bilingual French Customer Care Professional – Consumer Product Services (Virtual Role)**
**Responsibilities**
**How will you make an impact in this role as a Customer Care Professional?**
+ Consistently deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment by following our Customer First philosophy.
+ Consult with Card Members and probe to understand their needs to resolve their inquiries and reinforce the benefits of card membership.
+ Address general and account-specific customer inquiries- statement and APR inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use your exceptional problem-solving skills to ask probing questions, identify root causes and deliver solutions to exceed Card Members...
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