Bilingual (fr/en)-speaking customer retention specialists.

Profil Recherché

Following a quality training, your missions will be as follows:

• Develop and implement personalized strategies to retain customers and reduce churn.

• Handle inquiries and resolve issues in a timely and professional manner.

• Promote relevant products and services that meet customer needs.

• Maintain accurate records of customer interactions and feedback.

• Collaborate closely with other departments to improve the overall customer experience. Required Profile :

• Bachelor's degree or equivalent with at least 6 months of experience.

• Excellent schedule flexibility to work 44 hours per week on a rotational basis.

• Excellent communication skills in English (both spoken and written).

• Strong persuasion and negotiation skills.• Empathy, patience, and problem-solving mindset.

• Previous experience in customer service, retention, or sales is a plus. Social advantages :<...