Job Description
Join the KitchenAid Small Appliance Team as a Bilingual Field Service Manager in Mississauga. Oversee service quality and operational excellence for KitchenAid's Authorized Service Network.
As a key member, you will manage service provider onboarding, analyze performance data, and drive continuous improvements. This role emphasizes strong analytical skills, operational leadership, and effective communication with diverse audiences. Your ability to enhance the customer experience will be vital.
Key Responsibilities:
• Lead review of Reasons for Return and service data analysis
• Monitor service center performance using key metrics
• Collaborate with internal teams for quality and operational insights
• Support the design of return-processing workflows
• Prepare accurate technical bulletins and service updates
Requirements:
• Post-secondary degree or diploma required
• 4-6 years of service management experience
• Strong analytical and problem-solving skil...
As a key member, you will manage service provider onboarding, analyze performance data, and drive continuous improvements. This role emphasizes strong analytical skills, operational leadership, and effective communication with diverse audiences. Your ability to enhance the customer experience will be vital.
Key Responsibilities:
• Lead review of Reasons for Return and service data analysis
• Monitor service center performance using key metrics
• Collaborate with internal teams for quality and operational insights
• Support the design of return-processing workflows
• Prepare accurate technical bulletins and service updates
Requirements:
• Post-secondary degree or diploma required
• 4-6 years of service management experience
• Strong analytical and problem-solving skil...
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