Bilingual (EN/FR) Customer Service Representative

At goeasy we are passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point‑of‑sale financing through easyhome, easyfinancial, and LendCare.

A day in the life of a Bilingual Customer Service Representative

• Efficiently manage and resolve customer complaints received via inbound phone calls or e‑mails, ensuring a timely response and resolution.
• Aim for first-call resolution to enhance the overall customer experience.
• Develop skills to accurately identify customer needs or preferences and recommend suitable products or services.
• Execute account modifications and handle requests related to payments, credits, and other account inquiries.
• Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business proc...