Job Description

Is this role right for you?

In this role you will:

1. Customer Fulfillment/Experience - Ensure the delivery of customer service fosters overall customer and business line/department satisfaction by: 


  • Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;




  • Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;




  • Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears;




  • Being upfront with customers when the Bank cannot provide the solution they seek, offering an explanation as to why and suggesting alternatives;




  • Preparing correspondence including demand letters in a manner that reflect...

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