Job Description

Bilingual Employee Relations Specialist


Join Foundever Rabat as a Bilingual Employee Relations Specialist supporting a well-known global brand in the Canada market.

What you’ll do:

  • Be the main contact for team members via phone and email — listen, clarify, and solve day-to-day workplace questions.

  • Give straightforward, accurate answers about policies, benefits and procedures.

  • Handle sensitive issues with discretion and empathy; know when to escalate to the right specialist.

  • Log and follow up on requests so issues are closed properly.

  • Spot repeating issues and suggest simple fixes to make work smoother.

    • Who we’re looking for:

  • Fluent in French and English (spoken and written).

  • Previous experience in a call centre, customer service or HR support — if you know how to handle people on the phone and by email, you’ll fit right in.
    • ...

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