Job Description

Job Description

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About the role

The focus of this Bilingual Documents Specialist role in Group Benefits Administration is to support a positive GB customer experience through the successful set up of New Business and Revision documents. This role demands strong technical skills, workflow management ability as well as a passion for both high quality customer service and relationship management.

What will you do?

  • Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
  • Respond to inquiries from internal business partners
  • Create and modify client documents such as contracts and member booklets
  • Interpretation of plan design details; seek clarification to ensure right outcome
  • Partnering with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer...

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