Bilingual Deskside Support Technician (Quebec City)

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Roles and Responsibilities

• Provide onsite Deskside Support (DSS) for laptops, desktops, printers, docking stations, mobile devices, and other end-user IT equipment.
• Lead device lifecycle activities including onboarding, troubleshooting, replacement, asset reconciliation, compliance tracking, and coordinate with internal IT teams to ensure smooth IT operations and high user satisfaction.
• Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook,...