Job Description
Join Techo-Bloc's Customer Service team as a Bilingual Specialist, supporting dealers in delivering outstanding experiences across Canada and the U.S. This role emphasizes proactive engagement and accurate order processing in a structured environment.
As a Customer Service Specialist, you will utilize your bilingual skills to enhance customer interactions and resolve issues promptly. Your organization and ownership will play a vital role in ensuring that dealers receive a high-touch service experience. Collaborate with various departments to streamline processes and provide solutions effectively.
Key Responsibilities:
• Manage customer orders through phone, email, and online systems
• Address product availability inquiries and propose alternatives
• Resolve open order issues proactively and efficiently
• Own customer requests from initiation to resolution
• Work across teams to refine service processes
Requirements:
• Bilingual in French and English for commu...
As a Customer Service Specialist, you will utilize your bilingual skills to enhance customer interactions and resolve issues promptly. Your organization and ownership will play a vital role in ensuring that dealers receive a high-touch service experience. Collaborate with various departments to streamline processes and provide solutions effectively.
Key Responsibilities:
• Manage customer orders through phone, email, and online systems
• Address product availability inquiries and propose alternatives
• Resolve open order issues proactively and efficiently
• Own customer requests from initiation to resolution
• Work across teams to refine service processes
Requirements:
• Bilingual in French and English for commu...
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