Job Description
About the Opportunity
- Responsible for placement and processing of orders, returns, or exchanges.
- Efficiently managing customer invoicing processes, ensuring accurate and timely generation of invoices.
- Diplomacy in satisfactorily resolving customer complaints via phone, email, or fax.
- Must respond to customer inquiries via phone or email in a timely manner.
- Maintains and organizes clerical records and documents.
- Provides feedback on the efficiency of the customer service process.
- Follow-ups on warranty products.
- May be required to assist and conduct inside sales.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.
About You
- Post-Secondary Education in Business Administration, Marketing, or a related field.
- 3+ years of experience in a customer service setting.
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