Bilingual Customer Service Representatives

Job Description

Job Description

Position Title: Customer Service Representative (Call Center)
Duration: Long Term
Work Schedule: Any 8-hour shift between 7 am and 7 pm Responsibilities for this position include, but are not limited to:

• Using available resources and defined research procedures, establish professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
• Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
• Meets daily qualitative and quantitative targets to maintain operational standards.
• Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.

Other Duties:

This Job Description is not designed to cover or contain...