Bilingual Customer Service Representative

Position Overview: We are currently seeking a highly motivated and bilingual (English / French) Customer Service Representative to join our team.

The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approval processes.

This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Answer incoming phone calls and respond to customer inquiries promptly and professionally. Schedule service appointments and dispatch technicians / vendors to customer locations as needed.
• Coordinate with technicians / vendors to ensure timely arrival and completion of service calls
• Communicate effectively with customers to provide updates on service status and resolve any issues or conc...