Job Description

Customer Service Representative – EDI & Order Management

Location: Toronto, ON

Job Type: Full Time

Base Pay Range: $50,000.00/yr - $60,000.00/yr

Key Responsibilities

What You'll Do:

  • Order Entry/EDI Processing – 40%
    • Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
    • Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes.
    • Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
    • Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness).
    • Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.
    • Schedule and allocate inventory for product launches, back‑to‑school (BTS), back‑to‑...

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