Bilingual Customer Service Representative - Technical

Your Moneris Career - The Opportunity

As part of the technical Customer Experience (CEx) team, you will provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

You will work within a structured training environment and collaborate closely with teammates and mentors from day one. You will play a direct role in merchant satisfaction and retention, within a culture that emphasizes collaboration, recognition, and inclusion. With formal onboarding and clear growth pathways, this opportunity is well suited to someone motivated to build expertise in customer experience and payments services.

Location: You will be based in our Toronto or Sackville office, balancing in-office collaboration with remote flexibility.

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