Job Description

Employer Industry: Customer Service

Why consider this job opportunity

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, paid personal time, and sick days
  • Matching RRSP contribution and profit‑sharing program
  • Tuition assistance program for professional continuing education
  • 100% remote work opportunity with flexible scheduling

What to Expect (Job Responsibilities)

  • Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
  • Ensure issues are thoroughly investigated and determine appropriate action for resolution
  • Maintain accurate records and documentation of changes to account information through the CCTS database
  • Escalate any unresolved customer concerns to the Manager
  • Assist on special projects...

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