Job Description

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.


Responsibilities Include:
  • Addressing client phone and email inquiries promptly and efficiently
  • Applying problem-solving skills and discretion to meet customer needs
  • Supporting center operations by following goals, policies, and procedures
  • Identifying sales opportunities and fostering teamwork through positive engagement

    • Must Have Qualifications:
  • 2+ years of experience working in the Financial Industry
  • Strong knowledge of securities settlement
  • 2+ years of customer service experience working in a contact center environment
  • Nice to have Qualifications:
  • Completion of a CSC course
  • Cantonese, Mandarin, or French speaking
  • Prior contact center experienc...

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