Bilingual Customer Service Representative

Overview

As a member of the Customer Service Team you are passionate about serving our customers. Our team members are dynamic, energetic, and enthusiastic problem-solvers always looking for ways to improve our processes. The Bilingual Customer Service Representative will be responsible for providing exceptional customer service and satisfaction in the areas of order management and error resolution. They will liaise with various internal teams and build strong relationships with all partners.

Responsibilities

• Accurately process orders; manual and EDI
• Manage supply issues and communicate updates to customers
• Provide follow ups and prepare reports when requested
• Manage customer non-conformances and process adjustments as needed
• Respond to inquiries regarding product information and availability
• Responds to misc. type inquiries, ensure forwarded to appropriate team for response
• Illustrates profession...