Bilingual Customer Service Representative I

THE ROLE

Under the supervision of the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks filtration products, associated with the day‑to‑day customer inquiries. The ultimate goal is to ensure total customer satisfaction while meeting or exceeding branch sales and profitability targets, among other targets.

Responsibilities

• Ensure a timely, professional response to all customer inquiries:
  • Define customer requirements – delivery, product, price, product identification, order status, etc.
  • Provide quality quotes.
  • Coordinate with suppliers as necessary.
  • Send out technical information when appropriate.
  • Provide feedback regarding order & shipment status.
  • Refer advanced technical inquiries to the appropriate personnel.
• Efficient and timely entry of customer orders int...