Job Description

SUMMARY


As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 


KEY DUTIES & RESPONSIBILITIES


Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

  • Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
  • Greet customers warmly and make every customer feel like they are our number one client
  • Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; ...

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