Bilingual Customer Service Representative

Job Title: Bilingual Customer Service Representative

Location: WMFTS - Canada - Bois-des-Filion

Location Type: Hybrid

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We are looking for a highly motivated, energetic, and detail-oriented individual to join our newly formed Customer Service (CS) team. The focus is to enhance the customer experience by handling order entry, following up on factory requests, and invoicing orders to our customers. As the Customer Service Representative, you will manage a varied group of customers, building and maintaining strong relationships to grow and strengthen our business. With a customer-obsessed mindset, you will oversee the end-to-end inquiry to order process, ensuring exceptional service at every stage—from initial quotation through order entry, confirmation, tracking, and resolution of any issues post‑delivery. You will be the key liaison between customers and internal teams, ensuring custome...