Bilingual Customer Service Rep

Position Overview -Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled bilingual Customer Service Representative to join our growing team. Essential Functions: -Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only)Research customer complaints, concerns and payment history then correct or adjust records as neededAssist in monitoring escrow accounts for payment of taxes and insurance by mortgagorProcess paymentsPrepare payoffsDiscuss escrow analysisUpdate loan records as neededAssorted other duties as requested by ManagerMinimum Qualifications: -Bilingual (Spanish preferred)Experience: 1-2 years' customer service in the finance/mortgage industry, Escrow account knowledgeSkills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficientExcellent verbal and writ...