Job Description

Bilingual Customer Service & Collections Agent (English/Spanish)


Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.


Job Type: Full-Time


Schedule: Availability required (Morning and Afternoon shifts available)


About the Role


We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.


Key Responsibilities


  • Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments
  • Send payment reminders via phone calls, SMS, email, an...

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