Bilingual Customer Service Associate

Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Customer Service Associate and make a difference every day! We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers.

What you will do:

• Handle inbound customer inquiries via phone and email with professionalism and empathy.
• Provide exceptional service by thoroughly explaining benefit coverage, ensuring customer satisfaction, and building strong rapport.
• Open and manage insurance cases, guiding clients through their service needs with care and efficiency.
• Anticipate customer needs by providing relevant solutions and staying updated on product and policy updates....