Bilingual Customer Service Advisor

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The successful candidate will provide exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.

Responsibilities

• Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.
• May be able to apply interest adjustments based on limits.
• Ensures that tickets are resolved and closed as per the client’s expectations and to their satisfaction.
• Demonstrates an in-depth understanding of product and service , by...