Bilingual Customer Implementation Coordinator - Bogotá or Barranquilla

Location: Bogotá or Barranquilla, Colombia
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (COT)

About the Role

We are looking for a highly organized and detail-oriented Bilingual Onboarding Associate to manage and coordinate the onboarding process for new clients and agents. This role is essential in ensuring a seamless onboarding experience by collaborating with multiple internal and external stakeholders, tracking documentation, and maintaining accurate records throughout the process.

Key Responsibilities

• Manage the end-to-end onboarding process for new clients and agents.
• Coordinate with clients and internal departments to ensure a smooth and timely onboarding experience.
• Track onboarding timelines, pending requirements, and follow-up activities.
• Review, verify, and maintain onboarding documentation for accuracy and completeness.
• Update and manage records in CRM, Magaya, and other interna...