Bilingual Customer Experience Specialist

Position Type: Professional
Position: Permanent – full‑time
Salary Range: $54,400 - $75,000 CAD (annual)*
Location: Mississauga, Ontario (on‑site with some flexibility during transition to Aurora)

Volvo Financial Services (VFS Canada Inc.) is hiring a bilingual account resolution specialist to support customer experience and dealer support functions. The role reports to the Manager, Asset Management, and involves working closely with customers and dealer partners to resolve account issues.

Key Responsibilities

• Implement, support, and drive the Customer Experience strategy, ensuring alignment with corporate objectives and industry standards.
• Serve as the first point of contact for customers and dealers, providing timely, accurate, and empathetic support via email and inbound/outbound calls.
• Increase customer setup and drive utilization of our Customer Portal.
• Utilize c...