Job Description

Job Description

Bilingual Call center specialist

 Location: Mississauga, ON (Full-Time, Salaried), Hybrid

About the Role

As a Bilingual Call center specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections. You will also collaborate with internal teams and external partners to enhance processes and improve the overall customer experience.

Key Responsibilities:

Customer Engagement & Collections

  • Contact customers to arrange payment on lease-end balances and follow up on outstanding agreements.
  • Mediate disputes between customers and dealerships, striving for solutions that maintain brand loyalty.
  • Provide exceptional customer service, responding to inquiries and ensuring all documentation is properly handled.

    • Process Improvement & Collaboration

  • Work closely with internal teams, includ...

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