Bilingual Client Service Specialist at Manulife

Become a Bilingual Client Service Specialist with Manulife and transform benefits administration. Provide exceptional service and build trusted client relationships in a hybrid remote role.

As a Client Service Specialist at Manulife, you will oversee the entire client benefits administration within your portfolio. You'll need proven experience in financial services, exceptional bilingual communication skills, and a passion for client satisfaction. This role requires a proactive approach, strong analytical skills, and the ability to adapt to a dynamic environment.

Key Responsibilities:
• Manage end-to-end client benefits administration
• Act as a primary contact for service-related inquiries
• Monitor specific client milestones for quality improvements
• Collaborate with cross-functional teams for service enhancements
• Lead incident management and ensure timely communication

Requirements:
• Experience in financi...