Bilingual Client Service Representative

Job Description

The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.

This position is located in Winnipeg .

What you will do

• Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
• Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
• Respond to Email inquiries
• Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
• Assist in ongoing maintenance of employee/member enrollment data