Bilingual Call Centre Representative

Job Description
Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment.

Responsibilities and Duties

Professionally and promptly handle inbound and outbound calls.
Manage assigned files with accurate and timely processing of information.
Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.
Accurately input detailed information into call logs and/or files.
Complete timely follow-up calls to meet deadlines.
Investigate and troubleshoot delayed vehicle releases that fall outside de...