Job Description

24 Hours Group in Valle del Cauca, Colombia, seeks a Call Center Agent to handle inbound towing and roadside assistance calls. You will assess situations, collect service details, and coordinate with dispatch to arrange prompt help.

You will communicate service options, pricing, and ETA, document interactions in the CRM, and strive to meet KPIs like call quality and customer satisfaction. Bilingual English/Spanish required; full-time office-based role with PST-aligned shifts, including nights,

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