Job Description
Drive customer service excellence as a Bilingual BPO Team Lead with New Era Technology in Saint-Jean-sur-Richelieu. Oversee operations and support teams to achieve performance goals in a collaborative environment.
New Era Technology seeks a motivated Bilingual BPO Team Lead to enhance our growing operations team. This full-time, permanent position requires strong leadership and customer service skills, ensuring effective daily operations for our Parking Enforcement program. You will guide team members, improve processes, and track performance metrics to contribute directly to client success.
Key Responsibilities:
• Provide day-to-day support and guidance to team members
• Coordinate daily Parking Enforcement processing activities
• Assist with onboarding and training new team members
• Monitor work volumes for timely task completion
• Track operational metrics and team performance
Requirements:
• Fluent in English and French (spoken and written)
• 2+ years...
New Era Technology seeks a motivated Bilingual BPO Team Lead to enhance our growing operations team. This full-time, permanent position requires strong leadership and customer service skills, ensuring effective daily operations for our Parking Enforcement program. You will guide team members, improve processes, and track performance metrics to contribute directly to client success.
Key Responsibilities:
• Provide day-to-day support and guidance to team members
• Coordinate daily Parking Enforcement processing activities
• Assist with onboarding and training new team members
• Monitor work volumes for timely task completion
• Track operational metrics and team performance
Requirements:
• Fluent in English and French (spoken and written)
• 2+ years...
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