Bilingual Agent (Back Office)

Bilingual Agent (Back Office)

Join Percepta as a Bilingual Back Office Agent (English/Spanish) working on-site in Mexico City .

At Percepta we deliver first‑class service across every market we support. As a Back Office Agent you’ll create and deliver amazing customer experiences while enjoying the satisfaction of being part of a unique culture.

Responsibilities

• Review sales contracts for accuracy, with data entry in Salesforce.
• Provision new products to customer account.
• Provide administrative problem resolution to end‑users (customers) by performing a question diagnosis while guiding users through step‑by‑step solutions as needed.
• Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team and Support Engineering.
• Capture customer support issue trends and report to management.
• General troubleshooting, dispatch field technicians to custom...