Job Description
Role: Big Data Support Engineer
Job Title : Big Data Support Engineer
Location: Malaysia
Department: Support
Reports to: Head of Support
We are seeking a Technical Support Agent who will play a critical role in maintaining high customer satisfaction by ensuring timely and effective resolution of client issues. This role is essential for Tookitaki's support services, catering to both on-premise and cloud-hosted (CaaS)clients. You will work closely with cross-functional teams to manage daily support issues, adhere to SLAs, and contribute to the continuous improvement of our customer support processes.
The ideal candidate will have a strong understanding of Tookitaki's product and tech stack, the ability to triage issues effectively, excellent client management skills, and fluency in English. Knowledge of Cantonese is a plus.
Key Responsibilities:
Client Support Management
Handle and triage tickets related to incidents, service requests, and change requests vi...
Job Title : Big Data Support Engineer
Location: Malaysia
Department: Support
Reports to: Head of Support
We are seeking a Technical Support Agent who will play a critical role in maintaining high customer satisfaction by ensuring timely and effective resolution of client issues. This role is essential for Tookitaki's support services, catering to both on-premise and cloud-hosted (CaaS)clients. You will work closely with cross-functional teams to manage daily support issues, adhere to SLAs, and contribute to the continuous improvement of our customer support processes.
The ideal candidate will have a strong understanding of Tookitaki's product and tech stack, the ability to triage issues effectively, excellent client management skills, and fluency in English. Knowledge of Cantonese is a plus.
Key Responsibilities:
Client Support Management
Handle and triage tickets related to incidents, service requests, and change requests vi...
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