Job Description

Performance Objectives

Clients


• Administer ongoing benefit system activities.


• Receive and process import data files containing indicative data, election data, dependent and beneficiary

data


• Generate payroll/vendor feeds, as well as ad-hoc management reports


• Process and fulfill, confirmation statements and other benefit related materials


• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems


• Utilizing case management tool as needed


• Exercise discretion and independent judgment in responding to and resolving client issues


• Develop and maintain system processing documentation and processing calendar


• Provide back up for other team members as needed


• Attend ongoing client status meeting as needed to establish client relationship


• Attend internal project meetings to ensure project continuity in...

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