Benefits Specialist

- Developed and analyzed KPI reports to monitor performance trends and drive continuous improvement initiatives.- Led performance appraisal processes to assess, coach, and enhance team member effectiveness.- Managed U.S. benefits billing and reconciliation activities, ensuring accuracy, compliance, and timely resolution of discrepancies.- Facilitated onshore stakeholder meetings to review project status, align priorities, and address operational concerns.- Conducted end-to-end interviews for new hires, ensuring selection of qualified and culturally aligned candidates.- Oversaw floor operations to maintain a productive, organized, and high-performing work environment.