Job Description

Purpose for the Position

: The Bellman will provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

The Bellman Essential Responsibilities:

  • Transport and storage of guest luggage, assistance with guest packages.

  • Use friendly, fun and appropriate expressions when addressing guests.

  • Be fully acquainted with the different points of interest within the surrounding area of the hotel.

  • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests.

  • Ensure the delivery of parcels, mail, and special deliveries to guestrooms.

  • Follow-up with guest complaints to ensure that any problems are resolved.

  • Call taxi and/or shuttle for guests as needed.

  • Assist, retrieve and load luggage for guests.

  • Notify the Front Desk and Guest Services of VIP a...

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