BDS Product Service Owner

Job Description:

Key Responsibilities

Product & Service Management

• Own the operational health, performance, and lifecycle management of applications within the assigned portfolio.
• Ensure services meet agreed availability, performance, SLA, and customer satisfaction targets.
• Drive continuous improvement initiatives focused on automation, simplification, stability, and operational efficiency.
• Partner with business stakeholders to understand priorities, manage demand, and deliver business value.

Service Delivery & Operational Excellence

• Act as the primary point of contact for operational support, escalations, service issues, and major incidents.
• Lead service reviews and monitor key service metrics, including availability, performance, incident trends, and MTTR.
• Establish, document, and continuously improve service management processes an...