Job Description
Dealership:L0406 Suburban Honda
Suburban Honda Farmington Hills
BDC Manager
The BDC Manager is responsible for leading all customer acquisition, lead management, customer retention, and Service-to-Sales initiatives. This individual serves as the operational bridge between the BDC, Sales, Service, and dealership leadership while ensuring every customer opportunity is maximized.
This is a high-impact leadership role responsible for managing 1,200–1,800 leads per month, driving lead conversion, increasing showroom traffic, improving customer retention, and holding the sales team accountable for CRM execution and follow-up.
Key Responsibilities
+ Manage and optimize 1,200–1,800 monthly sales opportunities.
+ Ensure timely lead response, follow-up, and appointment generation.
+ Monitor salesperson CRM activity, response times, and lead conversion performance.
+ Coach and develop the sales team on phon...
Suburban Honda Farmington Hills
BDC Manager
The BDC Manager is responsible for leading all customer acquisition, lead management, customer retention, and Service-to-Sales initiatives. This individual serves as the operational bridge between the BDC, Sales, Service, and dealership leadership while ensuring every customer opportunity is maximized.
This is a high-impact leadership role responsible for managing 1,200–1,800 leads per month, driving lead conversion, increasing showroom traffic, improving customer retention, and holding the sales team accountable for CRM execution and follow-up.
Key Responsibilities
+ Manage and optimize 1,200–1,800 monthly sales opportunities.
+ Ensure timely lead response, follow-up, and appointment generation.
+ Monitor salesperson CRM activity, response times, and lead conversion performance.
+ Coach and develop the sales team on phon...
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