BDC Agent - Sun Chevrolet

The BDC Associate is responsible for generating appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner.  This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

·       Respond to internet inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter al...