Banking Operations Associate

'Position Overview:
The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT partnership. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues. This involves working offline with different departments, adhering to standard operating procedures, and applying subject matter expertise to make creative, customer-friendly decisions. Ideal candidates should have extensive experience with the possess strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday

Responsibilities:
. Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues .
. Offline Queue Management: Ensure offline queues are managed within a 48-h...