Bank Call Centre ESY

. Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)

. This position and the role to start would be to assist customers via Calls

. Support customer queries from other channels - In-person, Email, Live Chat etc.

. Manage escalations, complaints and feedback received

. Take ownership of client issues and follow through to resolution

. Participate in process improvement sessions and support delivery of client experience initiatives

. Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency

. Other ad hoc and general duties, and projects

. Meet the defined KPIs parameters consistently

. Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff

Interested candidates, please email your resume to (HIDDEN TEXT)