Job Description
Lead exceptional guest services as the Front Office Manager at Pursuit's Mount Royal Hotel in Banff, Alberta. Drive team engagement, oversee operations, and ensure guest satisfaction every day.
In this full-time role, you'll manage Front Desk operations, focusing on training, performance management, and seamless guest journeys. Your leadership will guide a team of Front Desk Supervisors and Agents, setting high service standards and responding effectively to guest concerns. Collaboration with departments like Housekeeping and Reservations is essential to maintaining operational efficiency.
Key Responsibilities:
• Lead hiring, onboarding, and ongoing training for Front Office staff
• Oversee daily Front Desk operations and scheduling
• Act as Hotel Manager during absences and emergencies
• Monitor guest satisfaction metrics and address concerns
• Ensure safety and cleanliness in public areas
Requirements:
• 5–7 y...
In this full-time role, you'll manage Front Desk operations, focusing on training, performance management, and seamless guest journeys. Your leadership will guide a team of Front Desk Supervisors and Agents, setting high service standards and responding effectively to guest concerns. Collaboration with departments like Housekeeping and Reservations is essential to maintaining operational efficiency.
Key Responsibilities:
• Lead hiring, onboarding, and ongoing training for Front Office staff
• Oversee daily Front Desk operations and scheduling
• Act as Hotel Manager during absences and emergencies
• Monitor guest satisfaction metrics and address concerns
• Ensure safety and cleanliness in public areas
Requirements:
• 5–7 y...
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