Backend Support Engineer

Job Summary

We are looking for a highly experienced Backend Support Engineer with strong expertise in 

supporting backend systems using Node.js for large-scale eCommerce platforms. The role 

focuses on backend troubleshooting, API support, integration management, server-side 

performance, and ensuring end-to-end stability of all backend components.

Experience with Medusa.js is an added advantage, but not mandatory.

Key Responsibilities

1. Backend Application Support

• Provide L2/L3 support for backend services, APIs, and microservices powering the 

eCommerce platform.

• Diagnose issues involving server logic, API failures, slow responses, and process-level 

errors.

• Resolve production incidents quickly and ensure minimal business impact.

2. eCommerce Platform Support

• Support backend flows related to product, pricin...