Job Description

Position Title: Back Office Supervisor

Reports Directly to: Back Office Assistant Manager

Position Overview:

The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.

Primary Responsibilities:

  • Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules
  • Organizes and oversees the schedules and work of assigned back office associates
  • Conducts performance evaluations that are timely and constructive
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals
  • Reviews work outputs by associates
  • Ensures that associates are informed about changes to company products...

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